COVID-19 ANNOUNCEMENT

Due to the Covid-19 Virus, we are taking  extra precautions to make sure both client and service provider stay healthy. 

We want you to know the following regarding our services due to COVID-19:

-  If you have booked an event and would like to reschedule for a future date we are allowing you to change it. We ask that you please be flexible in the rescheduling of your event as we are trying to accommodate as many events as possible. Please have 2-3 event dates in mind in case your first choices are unavailable.

-  If there are events already booked on your new rescheduled date, note that they will have priority! ( We can work with you to possibly deliver at an earlier time.)

-  Deposits already made are non-refundable, if the event is rescheduled to a later date, deposit credit will still remain valid 6 months from the original event date.

-  Your order will STAY THE SAME (all items, hardware, and staff have been counted for. )

-  If location of event changes, travel fee will be adjusted.

Our team is also taking precautions:

-  We are washing our hands and sanitizing all our equipment.

-  We will not have one of our team members work if they are sick, we have backup people for these cases.

​

INDEMNITY/HOLD HARMLESS 

Customer will take all necessary precautions regarding the items rented, and protect all persons and property from injury and damage. Customer agrees to hold harmless A Touch Of Luxe against any and all liability, claims, judgments, attorney fees, and costs, of every kind and nature, including, but not limited, to injuries or death to person and damage to property, arising out of the use, maintenance, instruction, possession, ownership or rental of the items rented.

​

ASSUMPTION OF RISK/RELEASE-DISCHARGE OF LIABILITY

Customer is fully aware and acknowledges there is a risk of injury or damage arising out of the use or operation of the items rented hereunder and hereby elects to voluntarily enter into this rental agreement and assume all of the above risks of injury or damage. Customer agrees to release and discharge A Touch of Luxe from any and all responsibility or liability from such injury and or damage arising out of the use or operation of the rental items. Customer further agrees to waiver, release and discharge any and all claims from injury or damage against A Touch Of Luxe which customer otherwise may be entitled to assert. 

 

DEPOSITS, CONFIRMATIONS AND CANCELLATIONS

A 50% deposit is required to reserve inventory for your event and the balance of the contract is due ten (10) days before installation/delivery. In case of cancellation ANY deposit left on an order is non-refundable regardless of circumstances or reasons for cancellation. We do not allow cancellation on custom/special items. Specialty items include but are not limited to specialty cut linens, and items that require A Touch Of Luxe to manufacture, sub-rent, or purchase equipment. Adjustments to orders are allowed up to 7 days prior to delivery. If you decide to cancel any item/items on your order there will be a 50% restocking fee for each item. No credit will be given for unused items. Unless the order has been confirmed and reserved, all prices and availability are subject to change. Security deposits will be returned to client the week after event date. WE HAVE THE RIGHT TO REFUSE OUR SERVICES TO ANYONE.

 

RENTAL EQUIPMENT PLACEMENT

A Touch Of Luxe requires a map or someone at the venue must let us know where to place rental items. Once items are placed in the first position agreed upon by client and A Touch Of Luxe we do not move them again. There will be a $100 fee if client asks to move rental items into another place. Additional fees will apply for difficult access (Stairs, Elevator, Long Distances From Delivery Truck, etc.). If drivers arrive to the event during the requested time frame written in the contract, and are unable to obtain A Touch Of Luxe property client must pay an additional fee for next day pick up.

​

SITE PREPARATION

Customer agrees to have the site upon which the rental items are to be placed, free and clear of all obstacles, natural and man made (i.e. lawns mowed, vehicles out of the way, cement washed, etc.) prior to the arrival of the A Touch Of Luxe work crew. If Customer fails to do so, then Customer shall pay all costs involved for any delay, additional rental, and all costs including collection and legal expense.

​

LINENS

Table linens are inspected prior to pick up and upon return. Please be aware that fabric variations due to washing, normal use, and dye lot differences are part of the unique character of rental linens. Linens should be returned food and particle-free and be shaken out. Table linens are inspected prior to pick up and upon return. DO NOT ROLLUP OR PLACE WET LINENS IN ANY BAG – mildew will result. Return all linens dry and free of waste. DO NOT LAUNDER LINENS after use. Linens that are returned with burns, holes, tears, or are permanently stained due to negligence will be billed at replacement cost.

​

WARRANTIES

A Touch Of Luxe is not the manufacturer of the rented property nor the agent of the manufacturer, and no warranty against patent or latent defects in material workmanship or capacity is given, and customer expressly waives all such warranties of fitness which may be accorded by law or otherwise. There are no warranties or merchantability or fitness, either express or implied. There is no warranty that the rental items are suited for customer’s intended use, or that it is free from detects, and any and all such warranties of fitness, or otherwise, are expressly and specifically waived by customer.

 

​

RETURN OF RENTAL ITEMS

At the termination of this agreement, Customer shall return all the rental items to A Touch Of Luxe in the condition as when delivered to Customer. Customer shall be liable for all damages to or loss of the Equipment occurring because it was not returned. A Touch Of Luxe has agreed to deliver the Equipment to Customer and to pick up the Equipment from Customer. Customer shall be resp  onsible for all losses or damage to the Equipment from time of delivery to Customer and until picked up by A Touch Of Luxe.

​

INSPECTION

Customer acknowledges that he/she has had an opportunity to personally inspect the rental items and finds it suitable for his/her needs and in good condition. Customer understands its proper use. Customer further acknowledges customer's responsibility to inspect the rental items prior to its use and to notify A Touch Of Luxe of any defects prior to use, NOT AFTER THE EVENT. It is the customer’s responsibility to verify the rental order upon delivery. The Customer assumes responsibility for rental equipment once the order has been delivered and verified by your signature. 

 

DELIVERY AND PICKUP

All items will be delivered and picked up at a designated location. 

Minimum delivery charges are based on location and 6-8 hour delivery windows with “non-same-day” pickups. 

Same-day and/or late evening pickups can be arranged for additional charges.

Specific time window deliveries and pickups can be arranged for additional charges.

Specific time window deliveries will not guarantee a specific arrival, it guarantees a specific time frame arrival. Keep in mind there would be a few delays due to traffic or other emergencies. As a specific time window we will prioritize and respect the time frame in which the customer agreed on.

Customers must be present for their entire delivery window. 

“Ground level delivery” is defined as:

Delivery to a ground level location on a flat, hard surface, within twenty five (25) feet of the nearest loading area with no steps or obstructions.

​

REPLACEMENT OF MALFUNCTIONING ITEMS 

If the rental items become unsafe or in disrepair for any reason, Customer agrees to discontinue its use and to notify A Touch Of Luxe. A Touch Of Luxe will repair or replace the items with similar items in good working order if available, and if the defect is the result of normal use. A Touch Of Luxe is not responsible for any incidental or consequential damages caused by delays or otherwise, and Customer hereby waives any right or entitlement thereto.

​

EQUIPMENT THEFT/DAMAGE

In the event that equipment provided by A Touch Of Luxe is damaged or lost due to the actions of customer, event attendees or of staff not employed by A Touch Of Luxe, Customer agrees to pay for all repair or replacement up to the  full value of the lost or damaged items, including shipping and handling. Items not returned to A Touch Of Luxe within seven (7) days after your event are billed the full replacement cost. Please be advised, any damage to rental products will result in fees being charged for loss/ damage.

 

This damage includes, but not limited to the following:

- Damage from moving rentals that are to remain stationary

- Rental items not returned

- Theft

- Damage resulting from vandalism or intentional or improper use

- Damage resulting from failure to secure Rental Items during transport

- Any damage resulting from overturning

- Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation

- Any damage due to weather

- Any Damage through third party

 

Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible.

​

A Touch Of Luxe, will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt from A Touch Of Luxe. Customer agrees to forfeiting their security deposit and pay for any additional charges if any theft/damages occurs.

​